Frequently Asked Questions
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Get answers to your most frequently asked questions
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Why should I have a home warranty on my home?
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Is there a limit to the number of service calls I can place each year?
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I do not currently have home warranty coverage on my home but I do have a current problem with one of my systems or
appliances. Will this problem be covered if I purchase a new home warranty plan
today?
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Who will you send to my home if a system or appliance fails and how do I know they are good at what they do?
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If a covered item fails and cannot be repaired, will it be replaced?
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How do I place a service call when a covered item fails?
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How soon will a contractor schedule an appointment for my system or appliance failure?
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Will I have to pay any type of fee when I place a service call?
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Is a home warranty plan renewable?
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Why should I have a home warranty on my home?
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| A home is a very important asset. Maintaining the
value of a home is a priority for most homeowners. Home warranty plans protect
you against expensive repair and replacement costs associated with
system and appliance malfunctions throughout the year. It provides a convenient
way for you to let us manage the entire repair and replacement service process
and expense when covered items break down due to normal wear and tear. On
average, Alliance Home Warranty customers place about 2 service calls per year. Order
our warranty product now and become part of the growing population who has
already seen the value this product brings when it comes to protecting their
greatest asset – their home. No wonder our customers renew their
plans after only two years of continued service. |
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Is there a limit to the number of service calls I can place each year? |
Absolutely not! There is no limit to the number of service calls you can place on your home each year with an Alliance home warranty contract.
In fact, many customers place multiple service calls each year and save hundreds to thousands of dollars in repair and replacement bills. |
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I do not currently have home warranty coverage on my home but I do have a current problem with one of my systems or appliances. Will this problem be covered if I purchase a new home warranty plan today? |
Unfortunately, we do not cover pre-existing conditions. However, if a covered item were to fail while under the protection of an active home warranty contract, it would be covered subject to the conditions, terms and limitations of your contract. |
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Who will you send to my home if a covered system or appliance fails and how do I know they are good at what they do? |
Alliance has independent service providers that are all insured and have been pre-qualified by our company. Even though they have many years of professional trade experience, Alliance constantly monitors and evaluates the quality of work performed. Through innovative systems and analysis, Alliance gauges overall service performance through sophisticated methods used to assimilate customer feedback on customer experiences with our contractors. |
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If a covered item fails and cannot be repaired, will it be replaced? |
Yes. If a covered system or appliance is beyond repair, then we will replace it with a brand new unit with like functionality. Each year, we spend millions of dollars in replacing systems and appliances. |
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How do I place a service call when a covered item fails? |
It is very easy. You can either place your claim online or call us at 1.866.546.1819, 24 hours a day, 365 days a year and we will take your service request by phone and dispatch a service work order to an independent service technician in your area. |
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How soon will a contractor schedule an appointment for my system or appliance failure? |
In most cases, the independent service provider will contact you within 24 hours during normal business hours to schedule a mutually convenient appointment. |
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Will I have to pay any type of fee when I place a service call? |
Yes. When you place a service call you pay the service technician a Service Trade Call Fee which typically ranges from $50 to $100 per visit depending on the plan you select. |
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Is a home warranty plan renewable? |
Yes. Thousands of customers renew their home warranty plans each year and we are confident that once you become a customer, you will too. |
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